All questions related to your profile and managing it

• How can I change my password? 435
• I play in several clubs, can I have a single login? 256
• I have a single account across several clubs, how do I choose which club to display? 207
• A family member wants to become a member, can I add them? 150
• How do I book for a family member? 26
• I've lost my password. How can I recover it? 241
• How do I change my profile photo and information? 24
• I have several accounts: how do I merge them into a single login? 11
• How do I change the site language? 17
• How do I set my personal access code? 18
• My data: download, leave the club, delete my account 21
• How do I become a club member online? 28

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 148
• Why are some cells pink on the board? 382
• How can I make a booking 950
• How can I book with a guest? 248
• How can I edit a booking? 202
• How can I delete a booking? 301
• All courts are occupied. Can I join the waiting list? 94
• What payment methods are available to me for a booking? 110
• How to create an open booking 52
• How to join an open match 38
• Where can I find the court access code (door code)? 16
• How do I withdraw from an open match? 13
• How do I view my booking history? 15
• How do I see the weekly schedule? 20
• How do I find and book at another club? 17
• How do I sign up for a club event? 30

How do I register for a camp or a school?

• Sign up for a tennis lesson 97

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 14
• How do I pay for a booking with my wallet? 16
• How do I split the payment with my partner? 11
• How do I use my restaurant vouchers? 13
• How do I view and pay my invoices? 12
• How do I download my certificates? 19
• How do I send money from my wallet to another member? 21

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 18
• How do I join my club's WhatsApp groups? 12
• How do I take part in the Défi-Plugin (challenge tournament)? 16
• Défi-Plugin: I played without creating the match, how do I enter the score? 30

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 37
• How do I turn on dark mode? 19
• How do I install the Plugin.ch mobile app? 19
• How do I choose the notifications I receive on my phone? 30
• Where can I find the messages sent by my club? 28

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 16
• The administration home page 23

• Manage access 55
• Manage membership cards 37
• Manage clubhouse 22
• Manage restaurant credit 23
• Manage email sending 26
• Manage invoicing 25
• Manage member groups 19
• Manage registrations 23
• Manage special days 19
• Manage offers 28
• Manage online payments 13
• Manage billing regions 19
• Manage the club manager 22
• Manage challenge tournaments 12
• Manage RFID validation 20
• Manage general settings 16
• Setting up accounting 15
• Configure EBICS: connect Plugin.ch to your bank 30
• Gate access log 22
• Manage multiple buildings 22

• Create a new court 24
• Manage court groups 28
• Manage booking periods 37
• Manage court usage 32
• List, edit, or delete a court 28
• Manage sports 34
• Close courts 19

• Create a new season 28
• Edit or delete a season 31
• Open the winter season by copying last season 26
• Link a sport to a season 24

• Manage recurrence authorizations 31
• Manage restrictions 22
• Manage subscription type 36
• Create booking prices: per session or per season 8
• Check rates with the rate grid 26
• Manage non-member and pay-as-you-go deductions 33
• Booking without a subscription: the guest subscription 25

• Create an item 34
• Assign an item to a member 20
• Edit or delete an item 25
• Delete an item assigned to a member 26
• Import linked items from Excel 28

• Display the member list 34
• Create a new member 43
• View a member's detailed information 33
• Display a member's operational data 21
• Manage member subscriptions 19
• Import member data 25
• Print member cards 18
• Print and export the member list 34
• Charge an item to a member or a group 21
• Link a member to a group 14
• Edit and delete a member 24
• Search for a member 21
• Managing duplicates: merging two profiles 13
• Managing units to be deducted: personalised hours and non-members 14
• Manage Swiss Tennis licenses 22
• Topping up a member's wallet 20
• Find and reactivate a removed member 26
• Issue a certificate for a member 17
• Managing families 22
• Handling erasure requests (GDPR) 17

• Add a new sponsor 28
• Invoice sponsors 22
• Re-invoice sponsors 12

• Assign and remove a role 23
• Roles and access: create and edit a role 27

• Gérer son école de tennis : la marche à suivre 27
• Activating the Lessons module 25
• Creating lesson items 26
• Create, edit, and delete a lesson 26
• Manage lesson groups 20
• Manage lesson enrollments 29
• Prerequisite 50
• Invoice and reminder texts 17
• Teachers' schedule 23
• Grouped payments of registrations (basket) 15
• Change the rate of a registration 20
• Copy a lesson for the next season 35
• Changements en cours de saison 26
• Cancel or make up a lesson 21
• Ce que fait le prof 33
• Prix, membres et non-membres 16
• Paiement en ligne et facturation 28
• N° AVS et export Jeunesse et Sport 27
• Questions fréquentes sur les cours 36
• Résoudre les conflits de planning 21
• Proposer des créneaux de préférence 17
• Placer les élèves automatiquement 17
• Envoyer son planning à un professeur 21
• Préparer le planning de la semaine 18
• Reprendre les groupes de la saison passée 30

• Complete management of equipment rental 36

• Find old invoice groups (archives) 29
• Invoice considerations and display 29
• Create invoices 30
• Send invoices by email 24
• Manage payment reminders 18
• Print invoices 23
• List and search invoices 27
• Edit and delete invoices 25
• Invoicing a membership fee or an item: what's the difference? 17
• Automatic reminders for e-mail invoices 19
• Keeping the club's accounts 31
• Manage family discounts 19
• Import accounts from Excel 21
• Carry an overpayment over to the next invoice 15
• How invoice dates are calculated 28
• Annuler une facture ou une ligne déjà comptabilisée 18
• Transit accounts for online payments 21
• Cancel a reminder and go back to the original invoice 47
• Invoicing guests (non-member hours) for the season 27

• List of bank payments 15
• Processing via bank files 23
• Process a manual payment 18

• Process installments 31

• Managing bookings in the schedule 50
• Configure and use open matches 42
• Manage the set times 13
• Create a promo code and use it 13
• Refund a fixed-hour session that was released and taken again 23
• Moving a booking and creating a recurrence in the schedule 18
• Creating and managing recurrences 25
• The weekly view and the all-sports view 23
• The cash journal and the history of a booking 24
• Manage cash register prices 28
• Offering items with a booking 29
• Deleted bookings and deletion records 15
• Replace a player on a fixed hour 31
• A fixed hour cannot be added: nothing is displayed 20
• Create an event (ladies' night, tournament, outing…) 26

• Manage automatic emails 31
• Sending bulk emails 23
• Manage messages 30
• History of sent emails 18
• Writing an e-mail with the editor 26
• Birthday and inactive member e-mails 11

• Manage challenge tournaments 15

• Enable partner search 25

• The statistics dashboard 31
• Invoicing bookings from the statistics 23

• Access the program 38
• Booking by a member 38

• Creating and configuring a lesson 36
• Sign up for a tennis lesson 36
• Managing registrations (administrator) 29
• Managing groups and the schedule 29
• Tennis lesson invoicing 24
• Invoicing check and Youth and Sport export 32

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 18
• Adding and editing an employee 21
• Special cases: minor salary, young people, pensioners, LPP 23
• Running the monthly payroll 21
• Entering a compensated absence (army, maternity, illness, accident) 30
• The 13th salary and holidays for hourly employees 17
• Paying salaries and reconciling them with the bank 33
• Correcting an approved payslip 14
• Salary certificates and annual lists 20

You'll find all the questions about booking without an account

• How can I book if I don't have an account 863
• Where can I find available courts in my area? 134
• How can I edit/cancel my booking if I don't have an account? 152